Questions? We've got answers.
General FAQ's
1-Year Warranty
We've got you covered. If you experience any issues with any of our products within a year of purchase, we'll send you a new one for free.
Refunds & Returns
Our 60-day Guarantee makes sure your pet's in love with the product. If you or your pet isn't happy within 60 days, simply return it for a full refund. No questions asked.
Do you ship internationally?
Yes! Check the shipping calculator at checkout for your country's fees and shipping times.
How fast is my free shipping?
Fast. We ship within 24 hours to get it to your door ASAP (at no extra cost). Expect it at your door in 5-7 days.
What's the 60-Day Guarantee?
If you or your dog don't love it within 60 days, we'll send you a speedy, courteous refund. No questions asked — we've got your back either way.
What if my dog or I don't like it?
Tell us and we'll make it right. That's what the 60-day guarantee is for — we've got your back either way. If you or your pet isn't happy within 60 days, send it back for a full refund. No questions asked.
SmoothBark FAQ's
Will it hurt or scare my dog?
Nope. It's a gentle cue, like tapping your dog's shoulder. The sound cuts through the noise and gets their attention.
Does it work on all dogs?
Big or small, sweet or spicy — yes, across the board. One exception: It doesn't work on deaf dogs (since they can't hear it).
Can humans hear ultrasonic?
Nope! But your dog hears it loud and clear. No more noise complaints or surprise visits from the HOA!
How far does the sound reach?
FAR. Neighbor's dog barking again? Simply click for peace & quiet (without leaving your couch). Built for long-distance loud moments.
Does it work through walls?
Yes. Just dial up the volume so your dog can hear from across the house.
Can I train my dog with it?
Yes, that's the magic combo. Once they're distracted, make sure to reward good behavior. You can also teach tricks and train them like a pro!
Will my dog get used to it and stop reacting?
Most devices struggle here. So we built around it. Mix up settings and always pair with a reward so it stays meaningful, not just noise.
SmoothPaws FAQ's
Will it scare my dog?
No. There's no sudden SNAP, it doesn't pinch nerves, and it doesn't cause pain. The low hum is quieter than a whisper and won't scare your dog.
Will it hurt my dog?
No. SmoothPaws gently removes nail material from the outside in, layer by layer. There's no sudden SNAP, it doesn't pinch nerves, and it doesn't cause pain.
What makes it different?
SmoothPaws uses a brushless motor that eliminates the pulsing vibration that cheap grinders send into the nail.
Does this work for big dogs?
Yes. Three grinding port sizes and multiple speed settings handle every breed, small through large. Easy handles thick snails every session.
Does this work for thick nails?
Yes. Three grinding port sizes and multiple speed settings handle every breed, small through large. Easy handles thick snails every session.
How long will it last?
Years, not months. Each diamond grinding head lasts 12+ months with regular use.
How long does it take?
About 5 minutes. Just five easy minutes without the hiding, fighting, or yelping.
How do I use it?
Simply turn it on, start slow, and work at your dog's pace. Most dogs have love at first sight.